Customer Care Representative
Take the next step
If you are interested in this position, please complete our online interest form and tell us about yourself or call 1-877-WRK4ESTES.
Location: Corporate Office - Richmond, VA
Department: Corporate Customer Care
- Respond to telephone & email customer service inquiries as part of a team within the Customer Service Call Center.
- Interact with other Corporate departments & field locations to research shipment issues.
- Trace shipments, provide bills of lading & proofs of delivery, etc., as requested by customers.
- May include occasional coverage for receptionist.
- Includes on-the-job training in Estes Customer Care guidelines.
- Other duties and responsibilities as assigned.
- Prior customer service experience preferred
- Strong oral & written communication skills
- Must be self-directed & detail oriented in a fast-paced environment
- Fluency in Spanish very helpful
- Good computer skills, including Microsoft Word & Excel
- Knowledge of AS400 system preferred
- Prior transportation experience desired
- High school diploma or equivalent required
Comprehensive Benefits
- 401(k) Plan with Company Match
- Accidental Death and Dismemberment
- College Scholarship Program Awards
- Credit Union
- Dental Insurance
- Dependent Care Flexible Spending Account
- Dependent Life Insurance
- Direct Deposit
- Flexible Spending Accounts
- Health Care Flexible Spending Account
- Health Insurance
- Job Referral Bonus Program (Eligible Employees Only)
- Life Insurance
- Paid Holidays
- Paid Vacation
- Paid Time Off Policies
- Prescription Plans
- Safety Awards Program (Specific Employees Only)
- Safe Driving Bonus Program (Drivers Only)
- Service Awards
- Short-Term and Long-Term Disability Programs
- Vision Insurance
- Workers’ Compensation
- Jury Duty Leave
Estes reserves the right to change, adjust, amend or terminate its benefits at any time.